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The direct costs of customer relationship management (CRM) deployments are simple to identify – software licensing fees, consulting services, outside implementation services, and other line-item product or service expenses associated with the project. But it’s the indirect and often “hidden” or overlooked expenses of CRM that could blindside you at the worst possible time – and bring the implementation to a screeching halt. To protect yourself and your company from unpleasant surprises, cover all your bases by accounting for these 7 hidden costs in your CRM deployment budget. 1. Infrastructure For on-premise implementations, “infrastructure” costs refer to the hardware required to run the application (including servers, desk Read More..

If you’re a small to mid-sized company looking to enterprise resource planning (ERP) software to enhance decision-making, streamline business processes, and lower cost of operations, but don’t have the internal IT resources to support a full-scale, on-premise ERP deployment, consider “on-demand” ERP. WHAT IS ON-DEMAND ERP? On-demand ERP is business application software hosted by a third-party and delivered directly to end-users as a service via the Internet. Since there’s no software to install on your company’s servers or hard drives, as with on-premise ERP deployments, on-demand ERP eliminates the need for upfront investment in Read More..

One concern, among many, that keeps executives awake at night is the fear of authorizing the purchase of $100k to several million dollars in a new software system that:

• Leads to costly delays and budget overruns;
• Presents difficulties for employees to learn and use the new system; and
• Fails to achieve overall business objectives.

The key to avoiding these issues is to select a technology partner with the knowledge, credentials and track record to ensure your project delivers results – and is completed on time, within budget, and without surprises. What should you consider when evaluating a technology partner? What should you know before you sign the agreement? Here are 11 guidelines to steer you clear of trouble and put you on the path toward project success. 1. Expertise Has the firm successfully designed and dep Read More..